| Journal Call no. | HD62.15.B477 |
|---|---|
| Author | Ng, David. |
| Article Title | Developing a performance management system / David Ng. |
| Is Part Of | Best practice management ; no.31, Jan 1999, p.23-25, illus. |
| Abstract | Arthur Andersen Business Consulting (AABC) lays out a holistic approach to corporate performance, based on a 'balanced scorecard'. This approach allows the appropriate weight to be given to the key business areas, such as customer service, R & D, operations and finacce. |