| Abstract | Built on the solid foundation that quality is achieved by never compromising, the 513 room Conrad International has grown, in just seven years, to become the first choice of many business people visiting Hong Kong. Dario Regazzoni, senior vice president-Asia for Conrad International Hotels as well as general manager of the Conrad International Hong Kong, explains his all encompassing undertanding of the word "quality" and discusses how his staff are motivated to ensure it prevails at all levels. |
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