| Journal Call no. | HD62.15.B477 |
|---|---|
| Article Title | Giving the customer what they treasure. |
| Is Part Of | Best practice management ; no.18, Nov 1997, p.27-30, illus. |
| Abstract | Alfred Chan, mangaging director of Hong Kong and China Gas, wants to transform the utility into a market-oriented solution-provider. In the article, he shares his view of the strategic direction he wants to take in the process, and offers a unique perspective on maintaining a customer focus. |