| Journal Call no. | HF5001.H64 |
|---|---|
| Author | D'Mello, Jeevan. |
| Article Title | TQM : destination or journey ? / Jeevan D'Mello. |
| Is Part Of | Hong Kong business ; v.15, no.166, Apr 1996, p.37-38, +1p., illus. |
| Abstract | After the ISO 9000 most companies have set their sights on the Malcolm Baldrige Award or a special Total Quality Management (TQM) formula. In this article, the author finds out what TQM has to offer. |