| Journal Call no. | HC411.F19 |
|---|---|
| Author | Carroll, Mark. |
| Article Title | The digital future : (part 2) : industries transformed : travel : flying on the Internet : use of the Web by airlines to provide real customer service is starting to take off, but slowly / Mark Carroll. |
| Is Part Of | Far Eastern economic review ; v.163, no.37, 14 Sep 2000, p.50, +2p., illus. |