| Abstract | The article features a consultancy study entitled "An Evaluation of the Need to Upgrade the Service Professionalism of Hong Kong's Tour Co-ordinators", conducted at the Hong Kong Polytechnic University (PolyU), commissioned by The Hong Kong Association of Registered Tour Co-ordinators (HARTCO) and financed by the Industry Department's Services Support Fund, which called for compulsory training for new tour guides and the introduction of a certification and registration system to enhance the service professionalism of tour co-ordinators in Hong Kong. |
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