| Journal Call no. | HD62.15.B477 |
|---|---|
| Article Title | Listening and accommodating differences. |
| Is Part Of | Best practice management ; no.26, Jul 1998, p.16-17, illus. |
| Abstract | At Manulife the intent has been to ensure that "equity" and "respect for diversity" refers to everyone. With this objective in mind, views and comments were solicited from staff through surveys, suggestion or question boxes and focus group discussions. The article is a description of the Focus Group process and its results. |