| Journal Call no. | HD62.15.B477 |
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| Article Title | Top-driven quality journey. |
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| Is Part Of | Best practice management ; maiden issue, p.26-29, illus. |
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| Abstract | Theme Chairman and Chief Executive Officer (CEO) Kenneth Lai opened his first outlet for ladies' office wear in Lan Kwai Fong in Hong Kong and named it Theme. The article traces the development of the store, the installation of the Total Quality Management (TQM) system and Management Information System (MIS) and the difficulties of adapting to the changes. |
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