| Journal Call no. | HD62.15.B477 |
|---|---|
| Article Title | Reaping the rewards of QM at the Island Shangri-La. |
| Is Part Of | Best practice management ; no.14, Jul 1997, p.17-19, illus. |
| Abstract | General manager Giovanni Angelini compares operations at the Island Shangri-La to the running of a ship. Training and aligning staff and steering them in the right direction is the key to success. In this article, he reveals how the hotel sailed away with 1997's HKMA Quality Award. |