| Journal Call no. | HD62.15.B477 |
|---|---|
| Article Title | I know where I'm going. |
| Is Part Of | Best practice management ; no.13, Jun 1997, p.6-9, illus. |
| Abstract | Inchcape's eight-step change programme arose from an organisational survey that revealed deep dissatisfaction with the existing culture. Ian Skeggs, Regional Director of Inchcape Motors International, shares the lessons he has learned from the group's efforts to get focused. |