| Abstract | Given the importance of banks to both the economy and individuals it is important they act fairly. The nature of the bank-customer relationship has been affected by deregulation and technological change. While the Hong Kong Monetary Authority (HKMA) is concerned with macro supervision rather than consumer protection, it wants to foster standards of good banking practice, such as adequate disclosure of information, complaint resolution procedures and customer confidentiality. In some countries this has been assisted by codes of banking practice or the establishment of a banking ombudsman. |
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