| Journal Call no. | HD8751.H5 |
|---|---|
| Article Title | Ideas that work. |
| Is Part Of | HK staff ; no.69, Aug 1995, p.32-34, illus. |
| Abstract | American Express has a policy of making its employees happy by giving them "ownership" of the business processes, in addition to giving them training and professional advancement. In return, the employees are pouring creativity into their work. |