| Journal Call no. | JQ675.A1H64 |
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| Author | Cooray, Anton. |
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| Article Title | Toward more efficient administration : Citizen's Charter in the United Kingdom and Hong Kong's Performance Pledge programme / Anton Cooray. |
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| Is Part Of | Hong Kong public administration ; v.2, no.2, Sep 1993, p.159-176. |
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| Abstract | This article sets out the background to the Citizen's Charter programme, reviews the legislative and administrative framework within which it operates, and evaluates its strengths and weaknesses. It also examines the first year of the Hong Kong Performance Pledge programme and makes several suggestions for improvement. |
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