| Journal Call no. | HD62.15.B477 |
|---|---|
| Article Title | Turning training into a living. |
| Is Part Of | Best practice management ; no.33, Mar 1999, p.29-30, illus. |
| Abstract | In addition to personality, customer loyalty and satisfaction is the key to a successful consultant. Thomas Chow, founder of Chow and Associates has all three qualities -- in excess. For two decades, Chow has successful kept clients such as BMW and Thai Airways, winning their loyalty and their referrals. But how does a company with a skeleton staff win these important contracts? "They treat me as one of them," Chow tells BPM. |