| Journal Call no. | HD62.15.B477 |
|---|---|
| Article Title | Designing the process. |
| Is Part Of | Best practice management ; maiden issue, p.10. |
| Abstract | The article features the design and functions of the process of understanding and measuring customer satisfaction. |
| Journal Call no. | HD62.15.B477 |
|---|---|
| Article Title | Designing the process. |
| Is Part Of | Best practice management ; maiden issue, p.10. |
| Abstract | The article features the design and functions of the process of understanding and measuring customer satisfaction. |