| Journal Call no. | HD62.15.B477 |
|---|---|
| Article Title | Express air freight : the DHL method. |
| Is Part Of | Best practice management ; no.7, Dec 1996, p.10-11, illus. |
| Abstract | In this article, Y M Wong, DHL International's Director of Service Operations in Hong Kong, is interviewed to identify the elements of the business which are essential to "staying on top" in a very competitive market. Technology is important, but DHL depends more upon people and resource management to deliver the customer's package on time. |