| Journal Call no. | HE199.H6S57 |
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| Article Title | IVR solution for 24-hour access. |
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| Is Part Of | Shippers today ; v.20, no.5, Sep/Oct 1997, p.9. |
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| Abstract | Shipping companies with overseas connections could sometimes be deemed a "24-hour company" because of the different time zones in which they operate. A local company in Hong Kong that wants to make itself accessible to its customers on a 24-hour basis can use the Interactive Voice Response (IVR) solution. A brief introduction of IVR is provided in this article. |
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