| Journal Call no. | HF5001.H64 |
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| Author | Fernandez, Edgar. |
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| Article Title | The confusion theory / Edgar Fernandez. |
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| Is Part Of | Hong Kong business ; v.15, no.172, Oct 1996, p.28-30, illus. |
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| Abstract | Re-engineering has had a pretty bad press. Over-zealous prophets of the creed have caused it to be linked with downsizing in the minds of many. But far from being something to fear and avoid, the concept can have dramatic and very positive results for employers and employees alike. Even as re-engineering's principles have become widely accepted in Hong Kong, it is encountering fresh criticisms. Re-engineering has emerged as the leading school of thought among executives striving for significant business change.Its focus on efficient operations and responsive service can provide companies with agile, customer-oriented character they need to prosper. |
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