| Journal Call no. | QA75.5.I8 |
|---|---|
| Article Title | Voice response makes light work of Esso's order processing. |
| Is Part Of | The IT magazine ; Jul/Aug 1994, p.18-19, illus. |
| Abstract | "Using our voice response system, a customer who wants to order 5,000 litres of diesel oil or check how much he owes us at midnight can do so in just one minute," proclaims Mr Kelvin Wong, Esso's Information Systems Analyst, with a hint of pride. This 24-hour service is not just a luxury: many of Esso's customers, such as gas stations, or aircraft re-fuellers, work day and night. |