| Journal Call no. | TX901.A85 |
|---|---|
| Author | John, Karl Derek. |
| Article Title | Moving up a gear / Karl Derek John. |
| Is Part Of | Asian hotel and catering times ; May 1995, p.29-30, +2p, illus. |
| Abstract | Taking care of the guest is critical to success in hospitality industry. Hohn Harkness, chief concierge of The Palace Hotel, Beijing, talks about his training with Disney and his experience of the 'people business'. |