| Journal Call no. | JA26.H64 |
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| Author | Lo, Jack Man Keung. |
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| Article Title | Reflections on responsive public administration in Hong Kong : the citizen's charter, performance pledges and beyond / Jack Man Keung Lo. |
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| Is Part Of | The Asian journal of public administration ; v.15, no.2, Dec 1993, p.201-224. |
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| Abstract | Administrative responsiveness and the quality of service delivery have increasingly become important issue in public sector management around the world. In Hong Kong, there have been several significant development including the introduction of "performance Pledges" as a variant of the "citizen's charter" in the United Kingdom. |
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